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| Shipping and Returns |
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| How much is my shipping? |
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All orders over $99.00 qualify for free ground shipping to the 48 contiguous States. Shipping charges for orders under $99.00 will be calculated using FedEx real time rates. Orders that contain individual items that are less than $99 will also qualify for free ground shipping provided the entire order totals more than $99. The above shipping policy does not apply to Hawaii, Alaska and APO/FPO.
Truck shipments do not include a lift-gate service. If you require lift-gate service you will be charged the fees imposed by the truck line. We ship only within the contiguous United States. These rates will be quoted upon request. We do not ship internationally or to Alaska, Hawaii or APO/FPO. Orders that have multiple items shipped to the same address, will not incur any additional shipping charges. For any questions regarding shipping please call us at 877-714-1515.
Appropriate tax rates collected for Ohio only on internet transactions. Some states may require the purchaser to pay taxes directly to their state.
Please inspect your packages carefully upon receipt. Claims for damages must be filed with the carrier immediately and all original packaging must be saved. We will be glad to assist in any way possible in the event of a damaged package.
Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
| When will my order ship? |
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We at Fireplace and Chimney Supply want your online experience to be enjoyable, simple and successful. To help accomplish this, we have created an ordering, shipping and payment process to make your life easy.
If you have any questions or concerns about your order, you can contact us at info@fireplaceandchimneysupply.com or by calling (877) 714-1515.
We try to ship all orders within 24 business hours. Mail orders are shipped once payment is received.
Please note: We do not ship orders on Saturday or Sunday. Any order placed on Saturday, Sunday or a national holiday will be shipped on the next business day.
Back Order
In the unlikely event that any items in your order are unavailable for immediate delivery; we will ship the remainder of your order immediately and ship the balance when it becomes available.
Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. |
| What is your return policy? |
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Refund/Return Policy: Original sales receipt must accompany returns.
We accept returns for exchange or refund 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
- Without showing signs of wear or damage in any way
- Within 7 calendar days of the delivery date (after 7 days no returns are allowed)
- Must not be a special order or a custom order
- Unless noted that it cannot be returned or has a different return policy time period other than that 7 days noted in that item's particular item description.
- If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
- Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded. Customer is responsible for all shipping costs if seller is not at fault. Once we receive qualifying items for return and the items are inspected and approved, we will issue a credit to your card minus a 15% restocking fee, and minus the original shipping charges that were incurred to ship the order to you.
Contact Information:
Fireplace and Chimney Supply
3310 Werk Road
Cincinnati, OH 45211
Customer Service: 1-877-714-1515
Email: info@fireplaceandchimneysupply.com |
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